Return Policy | Strainuiflora

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1. Introduction

At Strainuiflora, we are committed to providing high-quality digital organization support services to our clients. We understand that circumstances may arise where you need to cancel a service or request a refund. This Return Policy outlines the terms and conditions under which refunds and cancellations are processed.

By purchasing our services, you agree to be bound by this Return Policy. Please read this policy carefully before making a purchase. If you have any questions, please contact us before proceeding with your order.

This policy applies to all digital organization support services offered by Strainuiflora, including but not limited to personal digital decluttering, business file management, cloud storage optimization, and digital workflow consulting services.

2. Nature of Our Services

Strainuiflora provides digital organization support services, which are non-tangible professional services. Unlike physical products, our services involve consultation, planning, implementation, and training that require significant time and expertise investment from our team.

Due to the nature of digital services, traditional return policies applicable to physical goods do not fully apply. However, we are committed to ensuring customer satisfaction and have established fair refund policies to protect both our clients and our business.

Our services are customized to meet the specific needs of each client. This customization begins from the moment you engage with us and continues throughout the service delivery process. As such, the refund terms may vary depending on how far along we are in delivering your service.

3. Cancellation Before Service Commencement

If you wish to cancel your service before we have begun any work on your project, you may do so and receive a full refund of any amounts paid. To qualify for a full refund under this provision:

You must submit your cancellation request in writing via email to our customer service team
The cancellation request must be received before we have scheduled or begun any assessment work
You must not have received any deliverables or consultations related to your service

We will process your refund within 14 business days of receiving your cancellation request. The refund will be issued using the same payment method used for the original purchase.

4. Cancellation After Service Has Begun

Once we have commenced work on your digital organization project, the following refund terms apply:

4.1 Assessment Phase

If you cancel during the assessment phase of your service, you may be eligible for a partial refund. The refund amount will be calculated by deducting the value of work already completed, which typically includes the initial consultation and preliminary analysis of your digital organization needs. Generally, you may receive up to 70% of your payment as a refund during this phase.

4.2 Planning Phase

If cancellation occurs during the planning phase, after we have provided you with a customized organization plan, you may be eligible for a partial refund of up to 50% of your original payment. This accounts for the significant time and expertise invested in creating your personalized plan.

4.3 Implementation Phase

Once implementation of your digital organization solution has begun, refunds are generally not available. However, we will work with you to address any concerns and ensure your satisfaction with the service. If you are dissatisfied with any aspect of our implementation, please contact us immediately so we can make adjustments.

4.4 Training and Handover Phase

After the training and handover phase has been completed, no refunds will be issued as the service has been fully delivered. At this stage, you have received the complete benefit of our services, and any issues should be addressed through our support channels.

5. Circumstances for Refund Consideration

We may consider refund requests under the following circumstances:

We are unable to deliver the agreed-upon service due to circumstances within our control
There is a significant deviation from the agreed scope of work that cannot be rectified
Technical issues on our end prevent the delivery of promised services
You experience documented extenuating circumstances that prevent you from utilizing our services

Each refund request will be evaluated on a case-by-case basis. We reserve the right to make the final decision on all refund requests based on the specific circumstances of each case.

6. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

Services that have been fully delivered and accepted by the client
Third-party software licenses or subscriptions purchased on your behalf
Customized digital templates or systems created specifically for your use
Consultation time that has already been provided
Services where the client has violated our Terms of Use
Requests made after 30 days from the service completion date

7. How to Request a Refund

To request a refund, please follow these steps:

Send an email to our customer service team at the contact email provided below
Include your full name, order number, and the date of purchase
Provide a detailed explanation of why you are requesting a refund
Attach any relevant documentation supporting your request

We will acknowledge receipt of your refund request within 2 business days and provide a decision within 10 business days. If your refund is approved, it will be processed within 14 business days of approval.

8. Refund Processing

Approved refunds will be processed using the original payment method. Please note the following regarding refund processing:

Credit card refunds may take 5-10 business days to appear on your statement
Bank transfer refunds may take up to 14 business days to process
We are not responsible for any fees charged by your bank or payment provider
Refunds will be issued in the same currency as the original payment

If you have not received your refund within the expected timeframe, please first check your bank account or credit card statement. Then contact your bank or credit card company, as it may take some time for the refund to be officially posted. If you have done both and still have not received your refund, please contact us.

9. Service Modifications

If you wish to modify your service rather than cancel it, we are happy to work with you to adjust the scope of work. Service modifications are subject to availability and may affect pricing. Please contact us to discuss any desired modifications to your service package.

Modifications requested after work has begun may incur additional charges or require adjustments to the project timeline. We will provide you with a revised quote and timeline before proceeding with any modifications.

10. Disputes

If you are dissatisfied with a refund decision, you may appeal by providing additional information or documentation supporting your case. Appeals should be submitted in writing within 14 days of receiving our refund decision.

We are committed to resolving disputes fairly and promptly. If we cannot reach a satisfactory resolution through our internal process, you may be entitled to pursue other remedies available under applicable consumer protection laws.

11. Consumer Rights

This Return Policy does not affect your statutory rights as a consumer under applicable Dutch and European Union law. If you are a consumer based in the European Union, you may have additional rights under the Consumer Rights Directive, including a 14-day cooling-off period for certain types of contracts.

However, please note that the right of withdrawal may not apply to services that have been fully performed if you expressly agreed that performance could begin and acknowledged that you would lose your right of withdrawal once the service was fully performed.

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website, unless otherwise stated. The version of the Return Policy in effect at the time of your purchase will govern your refund rights.

We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services after changes have been posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Return Policy or wish to request a refund, please contact us:

Strainuiflora
Sassenstraat 22, 8011 PC Zwolle, Netherlands
Phone: +31 38 421 5590
Email: community@strainuiflora.world

Our customer service team is available Monday through Friday, 9:00 to 17:00 CET. We strive to respond to all inquiries within 2 business days.